Types of Information Collected
When you create an account or use the ctg99 platform, we collect various types of information. This information is used to enhance your experience, ensure security, and meet legal obligations. We never collect unnecessary or excessive data — we strictly follow a minimal data collection policy.
Account & Identity Information
At registration, we collect your name, email address, mobile number, date of birth, and residential details. A national ID or passport may be required for identity verification. This information is stored on secure servers and protected against unauthorized access. It is especially important for age verification, as our platform is strictly for users aged 18 and above.
Device & Browser Information
When you access ctg99, we automatically collect information about your device — including device type, operating system, browser name and version, IP address, and network details. If you use our mobile app, your device's unique identifier may also be recorded. This data is primarily used to detect fraudulent activity, secure your account, and improve platform performance. It is also analyzed to deliver the best possible experience for mobile users in Bangladesh.
Payment & Financial Information (BDT)
Payment method details are collected during deposits and withdrawals — such as bikiash, Nagad, Rocket, or partial bank account information. Full payment card numbers or PINs are never stored, and all financial transactions are processed through encrypted channels. Your BDT transaction history is saved to your account and accessible to you at any time. This information is used to prevent financial fraud and comply with anti-money laundering regulations.
Usage Data
Your behavioral data is automatically logged — including which pages you visit, how long you stay, and which games or betting markets you select. Session duration, click patterns, and search history are also recorded. This data helps us deliver a personalized experience tailored to your preferences. It is also analyzed under our Responsible Gaming policy to detect unusual usage patterns.
How We Use Your Data
Ctg99 uses collected data only for specific, lawful, and transparent purposes. We will never use your information in any way that falls outside your consent or lacks a legal basis. The primary purposes are detailed below.
- Account Management: Your data is used for registration, login, identity verification, and account security. It also allows us to take immediate action whenever suspicious activity is detected.
- Service Improvement: Your usage patterns are analyzed to improve the platform's design and functionality. Decisions about new features for users in Bangladesh are guided by this data.
- Contact & Support: We may contact you for important updates, policy changes, transaction confirmations, and customer service purposes.
- Fraud Prevention & Security: Data is analyzed to detect and prevent illegal activity, fraudulent transactions, and unauthorized access.
- Legal Obligations: Required data is retained to comply with applicable Bangladeshi law, anti-money laundering regulations, and directives from regulatory authorities.
- Promotions & Offers: With your consent, we may inform you about relevant bonuses, promotions, and special offers. You can withdraw your consent and opt out of these communications at any time.
- Responsible Gaming Monitoring: Usage data is reviewed to identify signs of excessive gaming and to provide support where needed.
If we ever need to use your data for a purpose beyond those described above, you will be notified separately and, where required, asked for your consent again.
Cookies & Tracking Technologies
Ctg99 uses cookies and similar tracking technologies on its website and app to enhance your experience. Cookies are small text files stored in your browser or device that help recognize you on return visits. Without them, it would not be possible to remember your login state, save language preferences, or manage secure sessions.
Types of Cookies Used
- Essential Cookies: Essential for the platform's core functionality — used to maintain login sessions, security tokens, and form data. Disabling these will prevent the platform from working properly.
- Functional Cookies: Used to remember your preferences such as language selection, display settings, and personalized experience.
- Analytics Cookies: Usage statistics are collected to understand which parts of the platform are most used. This data is fully anonymized and cannot be linked to any individual.
- Security Cookies: Used to detect fraudulent activity and unauthorized login attempts.
Most browsers let you control cookies — you can disable specific types if you choose. Keep in mind that turning off essential cookies will limit the site's functionality. We do not use tracking cookies from third-party advertisers, and your browsing history is never sold for advertising purposes.
Data Storage & Security
Ctg99 uses industry-standard encryption and security technologies to keep your personal data safe. All sensitive information transmitted to and from our servers is protected via SSL/TLS encryption, and data at rest is stored in encrypted form. Regular security audits and vulnerability assessments are conducted to identify and address potential risks.
Data Retention
Your data is retained for as long as your account is active and for any period required by law. Financial transaction records must be kept for a minimum of five years under Bangladeshi financial regulations. Following an account closure request, all non-legally required data will be deleted within a reasonable timeframe. Once the deletion process is complete, we will send you a confirmation.
Access Controls
Only internal staff who need access to data as part of their role are permitted to view it. Role-based access controls prevent unauthorized access. All staff are required to sign confidentiality agreements and attend regular security training. In the event of a data breach, affected users will be notified promptly and appropriate remedial action will be taken.
Sharing Information with Third Parties
Ctg99 never sells your personal data or transfers it to third parties for commercial purposes. In limited circumstances, sharing certain information with specific partners or authorities may be required. In such cases, only the minimum necessary data is shared, and the receiving party is bound by confidentiality obligations.
When Your Information May Be Shared
- Payment Processors: Necessary financial information is shared with payment partners — such as bKash, Nagad, Rocket, or banking partners — to process transactions. These partners operate under their own strict security standards and may only use the data for transaction processing.
- Technology Service Providers: We work with trusted technology partners for server hosting, database management, and cybersecurity services. Data processing agreements are in place with all such providers, clearly defining the limits of how they may use your information.
- Legal Obligations: Information may be disclosed in response to court orders, requests from government regulatory authorities, or as required under applicable laws in Bangladesh. In such cases, we seek legal guidance and provide only the minimum necessary information.
- Fraud Prevention: As part of our anti-money laundering program, information on suspicious transactions may be reported to the relevant authorities.
- Business Restructuring: In the event of a future merger or acquisition, your data may be transferred; however, users will be notified in advance.
Outside of the cases described above, your personal information is never shared with any third party without your explicit consent. ctg99 adheres to international privacy standards, and maintaining user trust is central to our values.
User Rights & Policy Changes
Every ctg99 user has clear rights over their personal data. We believe transparency and user control are the foundation of a trustworthy platform. Your key rights are detailed below.
Right to Access & Data Portability
You may request a summary of the data ctg99 holds about you at any time. We will provide a copy within 30 days of receiving your request. To make a request, contact us using the details below. Your data will be sent securely to your registered email address.
Right to Rectification
If any information stored on your account is incorrect or incomplete, you have the right to have it corrected. Many details can be updated directly through Account Settings, while others can be changed by contacting our support team. Changes to identity-related information may require supporting documentation.
Right to Erasure
In certain circumstances, you may request that your personal data be deleted. However, some data may not be removable before a set period due to legal obligations. Once a request is received, we will act as quickly as possible and keep you updated on progress.
Policy Updates
Ctg99 may update this Privacy Policy from time to time as needed. If significant changes are made, users will be notified via their registered email or through a platform announcement. Continued use of the platform following any changes will be considered acceptance of the updated policy. The latest version of this policy will always be available on this page, with the date of the most recent update clearly shown at the top.
Contact & Support
For any privacy-related questions, complaints, or requests, please reach out to our support team. Email us at support@ctg99.ws — we aim to respond within 48 hours. To learn more, visit our FAQ Visit us or speak directly with our support team. ctg99 is always committed to treating your privacy with the utmost care, and earning and maintaining your trust is our goal.
Play Safe, Enjoy with Peace of Mind
Your data is safe with ctg99. Join today for the best online betting and gaming experience in Bangladesh.